SOCIAlLIGHT CREATIVE AGENCY | 2024 POLICIES
Phone: 615-988-5860| Email: hello@socialightcreative.com
- What We Offer
SocialLight Creative Agency, led by Sarah Grace, we offer a range of creative services to help businesses thrive. These include, but are not limited to, brand design consulting, social media strategy, and copywriting. We also provide digital design expertise in graphics, web design, and video design. For the most up to date list and descriptions of our services please visit our website and our social media.
- Who We Work With
At Socialight Creative Agency, we do not discriminate based on age, gender, religion, ethnicity, or socioeconomic status. However, we reserve the right to reject any potential client if we feel it is not a match with our skill set, availability, or if it makes us feel uncomfortable for any personal or professional reasons. Connecting with the client and the purpose of the project is crucial to ensure the delivery of a high-quality outcome.
- How We Communicate
Official and Primary Method of Communication Is Email
Our official and primary method of communication is via email to or from hello@sociallightcreativeagency.com or sociallightcreativeagency@gmail.com
Please check spam folders before reaching out to follow up on expected emails.
Phone & Video Consultation
We offer paid phone and video consultations through our automated online scheduler for general discussion and consultation about client projects. These meetings are not guaranteed for all clients and must be scheduled in advance and based on availability.
We do not under any circumstance take dictation, client feedback, or revision requests during these meetings. All official feedback and/or requests must be submitted via email as stated above.
Social Media Comments, Inboxes, and Voice and Text Messages
We do offer general correspondence through social media comments, inboxes, voice and text messages however, these forms of communication are considered unofficial and all the terms listed under Phone & Video Consultation also apply.
No 3rd Party Communication On Behalf of the Client
We communicate directly with the client and do not engage with third parties associated with the project.
Non-Disclosure (NDA):
All project-related discussions are kept strictly confidential between the client and Socialight Creative Agency. In the event of any disagreement or dispute, whether personal, financial, or related to business matters, including discussions during consultations or project communications, both parties agree to uphold strict confidentiality. Any disagreements or discussions shall remain private and confidential between the client and Socialight Creative Agency, and shall not be disclosed to third parties or shared in any public forums without explicit written consent from both parties. This clause is implemented to safeguard the privacy and integrity of all involved parties. Breach of this agreement may result in legal action.
- When We Work
Monday 10AM – 6PM CST
Tuesday 10AM-7PM CST
Wednesday 10AM – 6PM CST
Thursday 10AM – 6PM CST
Friday 10AM – 6PM CST
Saturday 10AM – 2PM CST
These hours are our normal hours of operation but are not guaranteed. We reserve the right to only respond during our business hours and we are closed on all major holidays and observed holidays and reserve the right to close for personal and business emergencies, inclement weather, and any other reason that is in favor of the safety and integrity of our business.
- What We Require From Our Clients
Cooperation With Requested Content
We do offer general correspondence through social media comments, inboxes, voice and text messages however, these forms of communication are considered unofficial and all the terms listed under Phone & Video Consultation also apply.
To ensure project clarity, accuracy, and professional quality, our team may request information, files, photos, and content in specific formats. While understanding these requests can be unfamiliar for those outside the design field, your cooperation is essential. We’ll gladly explain any requirements and answer your questions. If we don’t receive the necessary information within 90 days (unless otherwise agreed upon), we may need to pause or terminate the project due to lack of cooperation.
We also reserve the right to files and content that are not sent in the requested formats. We do not accept screenshots of text, low quality photographs, or any other file type we consider to be unprofessional or unusable but will always give our clients ample time to resubmit files and content when needed.
Respectful Communication
At SocialLight Creative Agency, we foster a collaborative environment built on mutual respect, kindness, and integrity. To ensure a successful partnership, we prioritize open communication. We have a zero-tolerance policy for harassment, bullying, or any form of disrespectful behavior. We kindly ask that our clients reciprocate the professionalism we bring to every interaction.
To protect our team’s well-being and creativity, we cannot tolerate discriminatory remarks, threats, insults, or inappropriate conduct.
We also ask that our clients respect our owner and team’s private platforms and methods of communication and not utilize them for business correspondence unless otherwise agreed.
Should a client violate these standards, we reserve the right to terminate the project and client relationship without a refund.
For any formal complaints, we will provide the email address to our legal department.
- How We Handle “Turn-Around Time”
At Socialight Creative Agency, we understand the importance of timely project completion. While we strive to prioritize and expedite each client’s work, please note that turnaround times are estimates and not guaranteed. Factors such as project complexity, client cooperation, and unforeseen circumstances may impact the timeline. We commit to transparent communication regarding expected delivery dates and any potential delays that may arise. Our goal is to deliver high-quality results within a reasonable timeframe while maintaining the integrity of our work.
- File or Link Delivery
Final files, including completed projects, will be delivered to clients digitally via email or other agreed-upon methods upon final proofreading and approval by the client and are considered the property of the client with the exception of our portfolio use and if full payment has not yet been made.
Clients are responsible for storing project files securely post-delivery, as we do not offer long-term file storage services.
Once the project is finalized and delivered, clients assume full responsibility for any sharing or distribution of project files. We advise clients to exercise caution when sharing files to avoid unauthorized use or distribution.
- Revisions
Clients are welcomed to review their project and reply via email with desired revisions within one week of project delivery unless otherwise agreed.
We ask that clients send very specific instructions in bullet point format with no paragraphical text and without vague speech, insinuations, opinions or constructive criticism. We only accept instructions to ensure clear and accurate application of the clients request.
Failure to comply with our standard of communication could cause your project to be paused or delayed.
If a client doesn’t respond within requested time, they may be subject to additional wait times due to new client intake.
- We May Want To Put Your Work In Our Portfolio
As part of our commitment to showcasing our expertise and capabilities, we reserve the right to display completed projects in our portfolio, both online and offline, and under any other brand or associate affiliate unless otherwise agreed upon in writing. This may include, but is not limited to, website screenshots, design mockups, and client testimonials. In the case that a client went against our advice with the direction of their services and work we also reserve the right to ask not to be tagged or named as the providers if it doesn’t represent the integrity of our brand and work.
10.When You Should Share Your Files
Clients are encouraged to review all project files thoroughly before distribution or printing. We recommend conducting user testing and ensuring accuracy to prevent any potential issues post-delivery.
Socialight Creative Agency is not liable for any damages or consequences resulting from the client’s sharing or distribution of project files after final approval. Clients engage in sharing at their own risk and are responsible for any legal or reputational implications that may arise.
11.What We Don’t Do After Project Delivery
For Graphic Designs (No Revisions)
Once your project has been approved and final files delivered, we don’t offer additional revisions. A new quote and project may be required unless you have a usable backup file per our policy to not guarantee the storage of client files after project delivery.
For Websites (No Tech Support)
Dear Valued Clients, it’s important to clarify that while we excel in designing visually stunning and functional websites, we specialize solely in the creative aspect of your online presence. We want to ensure clarity regarding our role: we’re designers, not technical support or IT experts. While we may assist with the initial set up with your domain registration, website hosting, and other technical aspects and strive to offer guidance and assistance within the design process, any technical issues related to hosting, domain registration, or ongoing maintenance fall outside our scope. For technical queries or support, we recommend consulting with specialized professionals in the field. However, please note that we are available for design updates and enhancements to your website. Our commitment remains unwavering in delivering exceptional design solutions tailored to your needs. Thank you for your understanding and collaboration.
12.How We Handle Pricing and Payments
Pricing
We determine pricing based on project requirements, timelines, and skill sets. Prices are subject to change without notice.
Payment Terms
All services are invoiced digitally or purchased through an online checkout, and payments constitute agreement to our terms and policies. We do not assume responsibility for third-party payment apps.
Non-Payment:
Failure to pay according to terms of agreement may result in canceled or altered agreements.
Refund Policy
We do not offer refunds under any circumstances once payment is made.
13.What We Are Not Responsible For
Socialight Creative Agency and its representatives shall not be held liable for any direct, indirect, consequential, or incidental damages arising out of or in connection with the use of our services. This includes but is not limited to loss of profits, loss of data, or business interruption. While we strive for accuracy and quality in our work, we do not guarantee the completeness, reliability, or timeliness of the content provided. Clients engage with our services at their own risk, understanding that creative projects inherently involve subjective interpretations and preferences. By utilizing our services, clients acknowledge and accept the inherent risks and limitations associated with creative endeavors.